FerdiNet: provider website, customer portal and admin panel
A fibre internet provider's website shows plans, a speed test and a contact form. A customer sees balance, debt and disconnection date in their account.
Who it is for
For internet providers and subscription-based service companies. A customer logs in with a phone number, password and security code.
What problem it solves
When customers phone to ask about their debt and disconnection date, support is overloaded. The portal opens this data to the customer, and an email warns before disconnection.
What is inside
Plans and speed test
A visitor browses plans and runs a speed test.
Contact form
A message is sent on topics such as plans, technical support and corporate offers.
Personal account
Balance, debt, last payment date and disconnection date. If the service is disconnected, the account says so.
Email notice
An automatic email goes to the customer 3 days before disconnection.
Admin panel
Add customers, set disconnection date and email, and read incoming messages.
WhatsApp
Contact a customer on WhatsApp from the admin panel.
How to get started
Customer is added
The admin enters the phone, name and disconnection date.
Customer logs in
They sign in with phone, password and security code.
Notice goes out
An email is sent 3 days before disconnection.
Setup
The site is built with Next.js and Firebase and hosted on Vercel. Write on WhatsApp about adapting it for your provider.
About FerdiNet
What is FerdiNet?
A website, customer portal and admin panel built for a fibre internet provider.
What does the customer see?
Balance, debt, last payment and disconnection date.
How does the notice go out?
Automatically by email 3 days before disconnection.
Can it be built for another provider?
Yes, write to us about adapting it.
